TruthSeekah.com

Refund Policy

Last Updated: 7/12/2026

Returns

Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary goods
  • Hazardous materials, or flammable liquids or gases
  • Gift cards
  • Downloadable software products and digital goods
  • Subscription packages of any kind
  • Event applications (unless your application has specifically been rejected by TruthSeekah, LLC)

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Retreat and Event Tickets

All sales for retreat and event tickets are final and non-refundable. However, if you are unable to attend a retreat after purchasing your ticket, your ticket price will not be lost. Instead, the full amount will be credited and applied toward a future retreat or event hosted by TruthSeekah, LLC. To claim this credit, you must notify us at support@truthseekah.com prior to the start of the original event you are unable to attend.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@truthseekah.com.

Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.